Búsqueda de LIBROS DEL AUTOR: coscia

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  • CUSTOMER SERVICE OVER THE PHONE
    ebook
    CUSTOMER SERVICE OVER THE PHONE
    STEPHEN COSCIA
    Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice ma...

    $659.00

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  • TELE-STRESS
    ebook
    TELE-STRESS
    STEPHEN COSCIA
    This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ; ...

    $579.00

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  • AGRICULTURA SOSTENIBLE
    AGRICULTURA SOSTENIBLE
    COSCIA
    En stock

    $610.00