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  • CUSTOMER CARE: A TRAINING MANUAL FOR LIBRARY STAFF
    GANNON-LEARY, PAT / MCCARTHY, MICHAEL
    Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.Dual use - reference work and/or training manual...

    $1,081.00