Búsqueda de LIBROS DEL AUTOR: coscia

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  • CUSTOMER SERVICE OVER THE PHONE
    ebook
    CUSTOMER SERVICE OVER THE PHONE
    STEPHEN COSCIA
    Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice ma...

    $700.00

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  • TELE-STRESS
    ebook
    TELE-STRESS
    STEPHEN COSCIA
    Stress in call centres can be a big problem. According to a survey, 98 per cent of call centre employees experience at least one stressful call each day - mostly from irate customers. This book provides commom-sense strategies that cope with tele-stress, in order to create a more pleaseant environment.This book will help telephone professionals to: - Reduce on-the-job telephone...

    $640.00

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  • AGRICULTURA SOSTENIBLE
    AGRICULTURA SOSTENIBLE
    COSCIA
    Agotado

    $610.00