Búsqueda de LIBROS DEL AUTOR: bill roche

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  • RECESSION AT WORK
    ebook
    RECESSION AT WORK
    BILL ROCHE / PAUL TEAGUE / ANNE COUGHLAN / MAJELLA FAHY
    How has the recession affected the conduct of human resource management? How have HR departments and managers fared? Have leading firms taken measures to sustain and revive their businesses through innovative HR measures? How have union representation and influence been affected? Is the recession reshaping work and employment practices? These are among the questions answered in...

    $1,320.00

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  • CUSTOMER SATISFACTION MEASUREMENT FOR ISO 9000: 2000
    ebook
    CUSTOMER SATISFACTION MEASUREMENT FOR ISO 9000: 2000
    BILL SELF / GREG ROCHE
    For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction.Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a ...

    $2,000.00

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