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  • CUSTOMER SATISFACTION MEASUREMENT FOR ISO 9000: 2000
    ebook
    CUSTOMER SATISFACTION MEASUREMENT FOR ISO 9000: 2000
    BILL SELF / GREG ROCHE
    For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction.Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a ...

    $2,000.00

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