Búsqueda de LIBROS DEL AUTOR: conrad lashley

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  • CONFLICT AND HOSTILITY IN HOTELS, RESTAURANTS, AND BARS
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    CONFLICT AND HOSTILITY IN HOTELS, RESTAURANTS, AND BARS
    CONRAD LASHLEY
    This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters ...

    $1,240.00

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  • PREJUDICE AND DISCRIMINATION IN HOTELS, RESTAURANTS AND BARS
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    PREJUDICE AND DISCRIMINATION IN HOTELS, RESTAURANTS AND BARS
    CONRAD LASHLEY
    Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars. Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the ‘right person for the job’ in pra...

    $1,160.00

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  • SLAVERY AND LIBERATION IN HOTELS, RESTAURANTS AND BARS
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    SLAVERY AND LIBERATION IN HOTELS, RESTAURANTS AND BARS
    CONRAD LASHLEY
    This is the first book to explore workforce slavery and liberation together within commercial hotel, restaurant and bar activities, the hospitality industry being particularly vulnerable to potential illegal action and reputational damage via involuntary involvement in human trafficking and sexual exploitation. Slavery is the most oppressive form of labour exploitation and is i...

    $1,200.00

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  • POCKET GUIDE FOR HOSPITALITY MANAGERS
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    POCKET GUIDE FOR HOSPITALITY MANAGERS
    CONRAD LASHLEY / MICHAEL N. CHIBILI
    A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry. The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge ne...

    $1,060.00

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  • MODERN HOTEL OPERATIONS MANAGEMENT
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    MODERN HOTEL OPERATIONS MANAGEMENT
    MICHAEL CHIBILI / SHANE DE BRUYN / LATIFA BENHADDA / CONRAD LASHLEY / SASKIA PENNINGA / BILL ROWSON
    A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials. ...

    $3,000.00

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  • ORGANIZATION BEHAVIOUR FOR LEISURE SERVICES
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    ORGANIZATION BEHAVIOUR FOR LEISURE SERVICES
    DARREN LEE-ROSS / CONRAD LASHLEY
    Organization Behaviour for Leisure Services provides the reader with the conceptual tools necessary for analysing organizational behaviour in the context of hospitality, leisure and tourism provision, and understaanding events in order to take appropriate management action. Taking the view that leisure services involve an array of industry sectors - they are related, for instan...

    $1,320.00

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  • BUSINESS DEVELOPMENT IN LICENSED RETAILING
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    BUSINESS DEVELOPMENT IN LICENSED RETAILING
    GUY LINCOLN / CONRAD LASHLEY
    'Business Development in Licensed Retailing: a unit manager's guide' details the indispensable skills and techniques needed to manage units within licensed retail organisations in a flexible and entrepreneurial manner.This book:· Forms the basis of a complete course for a unit manager's development.· Provides an overview of the range of skills needed for effective unit manageme...

    $1,320.00

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  • EMPOWERMENT: HR STRATEGIES FOR SERVICE EXCELLENCE
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    EMPOWERMENT: HR STRATEGIES FOR SERVICE EXCELLENCE
    CONRAD LASHLEY
    'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.When successfully incorporated as part of HR strategy, empowerment can:* e...

    $660.00

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  • TIMESHARE MANAGEMENT: AN INTRODUCTION TO VACATION OWNERSHIP
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    TIMESHARE MANAGEMENT: AN INTRODUCTION TO VACATION OWNERSHIP
    TAMMIE KAUFMAN / CONRAD LASHLEY / LISA ANN SCHREIER
    Vacation ownership is becoming a mainstream travel product. Continued growth based on number of units sold and an increasing number of international brands has placed this segment in a very strong position. As the market continues to grow there is an increasing demand for clear and engaging sources of information on the key issues and components of vacation ownership, from both...

    $1,640.00

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  • ENTREPRENEURSHIP & SMALL BUSINESS MANAGEMENT IN THE HOSPITALITY INDUSTRY
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    ENTREPRENEURSHIP & SMALL BUSINESS MANAGEMENT IN THE HOSPITALITY INDUSTRY
    DARREN LEE-ROSS / CONRAD LASHLEY
    Small businesses are the backbone of the tourism and hospitality industry and, depending on which statistics one uses, represent somewhere between 75 to 95 percent of all firms globally in this sector. The number of entrepreneurs has dramatically and uniformly increased globally over the last ten years. Divided into four sections, Entrepreneurship and Small Business Management ...

    $1,800.00

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  • IN SEARCH OF HOSPITALITY
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    IN SEARCH OF HOSPITALITY
    CONRAD LASHLEY / ALISON MORRISON
    'In Search of Hospitality' is a unique contribution to the study of hospitality, exploring the practice of hospitality across disciplines, and adopting an international perspective where appropriate.This title brings together an extraordinary collection of leading researches and writers in hospitality, sociology, philosophy and social history, thereby providing a broad and comp...

    $1,360.00

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  • HOSPITALITY RETAIL MANAGEMENT
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    HOSPITALITY RETAIL MANAGEMENT
    CONRAD LASHLEY
    'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations.Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised service provides the customer with the security of knowing what to expect from that...

    $1,600.00

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  • FRANCHISING HOSPITALITY SERVICES
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    FRANCHISING HOSPITALITY SERVICES
    CONRAD LASHLEY
    'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising.In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using nation...

    $1,460.00

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  • HOSPITALITY: A SOCIAL LENS
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    HOSPITALITY: A SOCIAL LENS
    CONRAD LASHLEY
    Hospitality: a social lens follows on from the unique contribution made by In Search of Hospitality: theoretical perspectives and debates. It progresses debate, challenges the boundaries of ways of knowing hospitality, and offers intellectual insights stimulated by the study of hospitality.The contributing authors provide tangible evidence of continuing advancement and developm...

    $5,300.00

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  • TIMESHARE RESORT OPERATIONS
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    TIMESHARE RESORT OPERATIONS
    RANDALL UPCHURCH / CONRAD LASHLEY
    This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics.Timeshare, or vacation ownership, is a rel...

    $4,000.00

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