Búsqueda de LIBROS DEL AUTOR: cook sarah

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  • MEASURING CUSTOMER SERVICE EFFECTIVENESS
    ebook
    MEASURING CUSTOMER SERVICE EFFECTIVENESS
    SARAH COOK
    Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and les...

    $1,399.00

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  • COMPLAINT MANAGEMENT EXCELLENCE
    ebook
    COMPLAINT MANAGEMENT EXCELLENCE
    SARAH COOK
    Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and ...

    $799.00

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  • CUSTOMER CARE EXCELLENCE
    ebook
    CUSTOMER CARE EXCELLENCE
    SARAH COOK
    Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve ...

    $699.00

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  • THE ESSENTIAL GUIDE TO EMPLOYEE ENGAGEMENT
    ebook
    THE ESSENTIAL GUIDE TO EMPLOYEE ENGAGEMENT
    SARAH COOK
    The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Recognizing that engaged employees are more productive, engender greater customer satisfaction and loyalty, and can help to promote your company's brand, the book gives you the necessary tools to make this happe...

    $699.00

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  • THE WORKERS' STATE MEETS THE MARKET
    ebook
    THE WORKERS' STATE MEETS THE MARKET
    COOK, SARAH / MAURER-FAZIO, MARGARET
    Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour allocation, changes which profoundly affect the working environment and livelihoods of the Chinese people. Papers in this collection draw on a wide variety of data sources to analyse key elements of this transformation. ...

    $1,299.00

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  • SOCIAL PROTECTION AS DEVELOPMENT POLICY
    ebook
    SOCIAL PROTECTION AS DEVELOPMENT POLICY
    SARAH COOK
    The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda. Subsequently, growth rates revived, but the fruits of growth have not been evenly distributed and inequality has risen. Behind this trend lie deeply entrenched forms of poverty and social ...

    $1,259.00

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  • LEADING THE CUSTOMER EXPERIENCE
    ebook
    LEADING THE CUSTOMER EXPERIENCE
    SARAH COOK
    Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influen...

    $1,099.00

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