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  • MODERATING USABILITY TESTS: PRINCIPLES AND PRACTICES FOR INTERACTING
    ebook
    MODERATING USABILITY TESTS: PRINCIPLES AND PRACTICES FOR INTERACTING
    DUMAS, JOSEPH S. / LORING, BETH A.
    Many aspects of usability testing have been thoroughly studied and documented. This isn’t true, however, of the details of interacting with the test participants who provide the critical usability data. This omission has meant that there have been no training materials and no principles from which new moderators can learn how to interact.Moderating Usability Tests is the place ...

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