Búsqueda de LIBROS DEL AUTOR: edwin torres

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  • CUSTOMER SERVICE MARKETING
    ebook
    CUSTOMER SERVICE MARKETING
    EDWIN N. TORRES / TINGTING ZHANG
    This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real-life applications throu...

    $1,160.00

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  • CARLITO'S WAY
    ebook
    CARLITO'S WAY
    EDWIN TORRES
    The unforgettable novel—and the basis for the feature film—about Carlito Brigante, a Harlem drug dealer in the 1960s, and his rise to the top.   Carlito Brigante is just another Spanish Harlem street punk with a poor boy's dream of flash and fast money. But as he gets older he determines that it's either take or be taken, and he knows which role he intends to play.   Soon he's ...

    $149.00

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