Búsqueda de LIBROS DEL AUTOR: francis noe

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  ebook

  TOURIST CUSTOMER SERVICE SATISFACTION

  FRANCIS NOE / MUZAFFER UYSAL / VINCENT MAGNINI

  Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between th...

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