Búsqueda de LIBROS DEL AUTOR: ivaylo yorgov

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  • THE ABUSIVE CUSTOMER
    ebook
    THE ABUSIVE CUSTOMER
    IVAYLO YORGOV
    Breaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict. Today, more than half of the world’s population is employed in the service sector. This fundamental eco...

    $980.00

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  • THE NEW CUSTOMER EXPERIENCE MANAGEMENT
    ebook
    THE NEW CUSTOMER EXPERIENCE MANAGEMENT
    IVAYLO YORGOV
    A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers’ needs in a personalized way. For too long, companies have detached from customers after the moment of purchase and done post-sales service in a way that is reactive, generic, and not scalable. Empowered b...

    $960.00

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