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  • WHAT I SAY
    ebook
    WHAT I SAY
    ROBERT OSHER / JACK PARKER
    Physicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction. For cataract surgeons, the words said before, after, and even during the operation are often more important to the patient’s happiness than the objective quality of the surgical result. What ...

    $1,660.00

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