Búsqueda de LIBROS DEL AUTOR: james kalbach

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  • MAPPING EXPERIENCES
    ebook
    MAPPING EXPERIENCES
    JAMES KALBACH
    Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful techniq...

    $454.00

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