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  • DESIGNING DELIVERY
    ebook
    DESIGNING DELIVERY
    JEFF SUSSNA
    Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer sat...

    $374.00

    Ver detalle
  • DESIGNING DELIVERY
    ebook
    DESIGNING DELIVERY
    JEFF SUSSNA
    Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer sat...

    $374.00

    Ver detalle