Búsqueda de LIBROS DEL AUTOR: john maleyeff

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  • QUALITY SERVICE MANAGEMENT
    ebook
    QUALITY SERVICE MANAGEMENT
    JOHN MALEYEFF
    Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and th...

    $980.00

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  • SERVICE SCIENCE
    ebook
    SERVICE SCIENCE
    JOHN MALEYEFF
    To remain relevant in today’s world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job. Informed by an appreciation that most personn...

    $1,280.00

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