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  • ANGER IN THE AIR
    ebook
    ANGER IN THE AIR
    JOYCE A. HUNTER
    The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavi...

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