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  • RE-ORGANISING SERVICE WORK
    ebook
    RE-ORGANISING SERVICE WORK
    KAREN A. SHIRE / URSULA HOLTGREWE / CHRISTIAN KERST
    This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and...

    $980.00

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