Búsqueda de LIBROS DEL AUTOR: keith dawson

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  • THE CALL CENTER HANDBOOK
    ebook
    THE CALL CENTER HANDBOOK
    KEITH DAWSON
    Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running and improving your call center. It explains it all: everything that goes into the connection between a company and its customers. From techn...

    $1,280.00

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  • CALL CENTER SAVVY
    ebook
    CALL CENTER SAVVY
    KEITH DAWSON
    It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technolog...

    $800.00

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