Búsqueda de LIBROS DEL AUTOR: madeline bodin

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  • THE CALL CENTER DICTIONARY
    ebook
    THE CALL CENTER DICTIONARY
    MADELINE BODIN
    Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. ...

    $1,000.00

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  • MAXIMIZING CALL CENTER PERFORMANCE
    ebook
    MAXIMIZING CALL CENTER PERFORMANCE
    MADELINE BODIN
    Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h ...

    $640.00

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