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  • NAVIGATING DIFFICULT SITUATIONS IN PUBLIC LIBRARIES
    ebook
    NAVIGATING DIFFICULT SITUATIONS IN PUBLIC LIBRARIES
    MARGARET ANN PAAUW
    Because libraries are community spaces that provide access to information, resources, and programming for people of all ages and backgrounds, conflicts between patrons, verbal or physical altercations, and other difficult situations can occur. These situations can be traumatic for those involved, whether patrons or staff, making it essential that librarians know how to de-escal...

    $698.95

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