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  • LEADERSHIP AS EMOTIONAL LABOUR
    ebook
    LEADERSHIP AS EMOTIONAL LABOUR
    MARIAN ISZATT-WHITE
    Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles –...

    $1,560.00

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