Búsqueda de LIBROS DEL AUTOR: mario kossmann

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  • DELIVERING EXCELLENT SERVICE QUALITY IN AVIATION
    ebook
    DELIVERING EXCELLENT SERVICE QUALITY IN AVIATION
    MARIO KOSSMANN
    A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality. Offering a step-by-step a...

    $1,760.00

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  • REQUIREMENTS MANAGEMENT
    ebook
    REQUIREMENTS MANAGEMENT
    MARIO KOSSMANN
    Poor requirements management is one of the top five contributors to poor project performance. In extreme, safety critical or emergency-relief situations, failure to satisfy the real needs of the project stakeholders may well lead directly to loss of life or human suffering; other, more mundane, projects can also be severely compromised. Dr Mario Kossmann’s Requirements Manageme...

    $1,480.00

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