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  • CUSTOMER SERVICE INTELLIGENCE
    ebook
    CUSTOMER SERVICE INTELLIGENCE
    MERILYNN VAN DER WAGEN
    Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer’s toolkit.Concepts such as:• emotional intelligence• behaviour modification• role modelling• dimensions of procedure and conviviality• expectancy theory• socio-cultural concepts of (service) commu...

    $1,160.00

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