Búsqueda de LIBROS DEL AUTOR: michael milakovich

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  • DIGITAL GOVERNANCE
    ebook
    DIGITAL GOVERNANCE
    MICHAEL E. MILAKOVICH
    The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in l...

    $1,120.00

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  • IMPROVING SERVICE QUALITY IN THE GLOBAL ECONOMY
    ebook
    IMPROVING SERVICE QUALITY IN THE GLOBAL ECONOMY
    MICHAEL MILAKOVICH
    Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su ...

    $3,400.00

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