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  • CUSTOMER SERVICE IN ACADEMIC LIBRARIES: TALES FROM THE FRONT LINE
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    CUSTOMER SERVICE IN ACADEMIC LIBRARIES: TALES FROM THE FRONT LINE
    MOSSOP, STEPHEN
    The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the ...

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