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  • QUALITY IS EVERYBODY'S BUSINESS
    ebook
    QUALITY IS EVERYBODY'S BUSINESS
    PATRICK L TOWNSEND / JOAN E GEBHARDT
    Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organ...

    $2,800.00

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