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  • ACHIEVING PATIENT (AKA CUSTOMER) EXPERIENCE EXCELLENCE
    ebook
    ACHIEVING PATIENT (AKA CUSTOMER) EXPERIENCE EXCELLENCE
    RHONDA DISHONGH / QAALFA DIBEEHI / KALINA JANEVSKA / GREGORY D. ERICKSON
    Written by internationally acknowledged experts in the customer and patient experience movement, this book clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized f...

    $1,040.00

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