Búsqueda de LIBROS DEL AUTOR: robert e dugan

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  • ASSESSING SERVICE QUALITY
    ebook
    ASSESSING SERVICE QUALITY
    PETER HERNON / ELLEN ALTMAN / ROBERT E. DUGAN
    Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have tr...

    $1,128.23

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  • GETTING STARTED WITH EVALUATION
    ebook
    GETTING STARTED WITH EVALUATION
    PETER HERNON / ROBERT E. DUGAN / JOSEPH R. MATTHEWS
    Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed ...

    $967.13

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