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  • GEMBA WALKS FOR SERVICE EXCELLENCE
    ebook
    GEMBA WALKS FOR SERVICE EXCELLENCE
    ROBERT PETRUSKA
    Your customers have become increasingly sophisticated and more connected than ever—broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their market share evaporate. Gemba Walks for Service Excellence: The Step-by-Step Gui...

    $1,160.00

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