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  • TRANSFORMING PUBLIC SERVICES BY DESIGN
    ebook
    TRANSFORMING PUBLIC SERVICES BY DESIGN
    SABINE JUNGINGER
    For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceive...

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