Búsqueda de LIBROS DEL AUTOR: sharon h mastracci

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  • BREAKING OUT OF THE PINK-COLLAR GHETTO
    ebook
    BREAKING OUT OF THE PINK-COLLAR GHETTO
    SHARON H. MASTRACCI
    Widely interdisciplinary in appeal, this book reports on the successes of innovative training opportunities for non-college women who end up in low-paying, low-mobility, pink-collar jobs. The author examines the relative effectiveness of various programs in helping these women gain access to high-wage, high-mobility employment opportunities. The analysis includes case studies o...

    $640.00

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  • EMOTIONAL LABOR AND CRISIS RESPONSE
    ebook
    EMOTIONAL LABOR AND CRISIS RESPONSE
    SHARON H. MASTRACCI / MARY E. GUY / MEREDITH A. NEWMAN
    The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges. ...

    $1,160.00

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  • EMOTIONAL LABOR
    ebook
    EMOTIONAL LABOR
    MARY E. GUY / MEREDITH A. NEWMAN / SHARON H. MASTRACCI
    Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus grou...

    $1,760.00

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