Búsqueda de LIBROS DEL AUTOR: sharp duane

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  • CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS HANDBOOK
    ebook
    CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS HANDBOOK
    DUANE E. SHARP
    This handbook provides a detailed description and analysis of the concepts, processes, and technologies used in the development and implementation of an effective customer relationship (CRM) strategy. It takes readers through the evolution of CRM- from its early beginning to today's sophisticated data warehouse-based systems. Illustrations enhance the textual presentation. Case...

    $3,300.00

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  • CALL CENTER OPERATION: DESIGN, OPERATION, AND MAINTENANCE
    ebook
    CALL CENTER OPERATION: DESIGN, OPERATION, AND MAINTENANCE
    SHARP, DUANE
    Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce managemen...

    $801.00

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