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  • PERSON-CENTERED COMMUNICATION WITH OLDER ADULTS: THE PROFESSIONAL PROVIDER'S GUIDE
    ebook
    PERSON-CENTERED COMMUNICATION WITH OLDER ADULTS: THE PROFESSIONAL PROVIDER'S GUIDE
    STORLIE, TIMOTHY A.
    Providers serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of professional jargon, and age-related changes in the older adult. To address these co...

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