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  • INTEGRATING TOTAL QUALITY MANAGEMENT IN A LIBRARY SETTING
    ebook
    INTEGRATING TOTAL QUALITY MANAGEMENT IN A LIBRARY SETTING
    SUSAN JUROW / SUSAN BARNARD
    Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM princi...

    $2,060.00

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