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  • CUSTOMER SERVICE MANAGEMENT IN AFRICA
    ebook
    CUSTOMER SERVICE MANAGEMENT IN AFRICA
    OGECHI ADEOLA / ROBERT E. HINSON / TERRI R. LITUCHY
    Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stag...

    $960.00

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