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  • DESIGNING SERVICE EXCELLENCE
    ebook
    DESIGNING SERVICE EXCELLENCE
    BRIAN HUNT / TONI IVERGARD
    The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina ...

    $1,120.00

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