Búsqueda de LIBROS DEL AUTOR: vincent magnini

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  • A HOTEL MANAGER'S HANDBOOK
    ebook
    A HOTEL MANAGER'S HANDBOOK
    VINCENT P. MAGNINI / CAROL J. SIMON
    This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify act ...

    $1,499.00

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  • TOURIST CUSTOMER SERVICE SATISFACTION
    ebook
    TOURIST CUSTOMER SERVICE SATISFACTION
    FRANCIS NOE / MUZAFFER UYSAL / VINCENT MAGNINI
    Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between th...

    $1,320.00

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