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  • INTERLIBRARY LOAN/DOCUMENT DELIVERY AND CUSTOMER SATISFACTION
    ebook
    INTERLIBRARY LOAN/DOCUMENT DELIVERY AND CUSTOMER SATISFACTION
    PAT L WEAVER-MEYERS / WILBUR A STOLT / YEM S FONG
    This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to bett...

    $999.00

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