Búsqueda de LIBROS DEL AUTOR: steven van belleghem

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  • WHEN DIGITAL BECOMES HUMAN
    ebook
    WHEN DIGITAL BECOMES HUMAN
    STEVEN VAN BELLEGHEM
    WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining...

    $799.00

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  • THE CONVERSATION COMPANY
    ebook
    THE CONVERSATION COMPANY
    STEVEN VAN BELLEGHEM
    Research shows that consumer conversations, client happiness and empowered employees are the pillars of growth in a successful company. However, many organizations make decisions that contradict these findings and hamper their prospects of expansion. The Conversation Company will help your organization become a business in which people are the key driver of growth, sharing enga...

    $799.00

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  • CUSTOMER PASSION
    ebook
    CUSTOMER PASSION
    STEVEN VAN BELLEGHEM
    Build a customer culture that drives consistent, human-centred business results.Customer Passion by Steven Van Belleghem is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into every...

    $779.00

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